Privacy Policy
Effective Date : January 01, 2024
Introduction
Xperts Facility is committed to protecting the privacy of our users. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your information.
Information We Collect
The types of information we collect from you depend on how you interact with our website and services:
01. Personal Information: This includes information that can identify you, such as your name, email address, phone number, billing address, and payment information. We collect this information when you:
- Place an order for video editing services.
- Contact us for support.
- Sign up for our newsletter or other communications.
- Create an account.
02. Video Files and Metadata: We upload and store video files you submit for editing. This may include metadata associated with the files, such as file creation date, camera model, and location data (if embedded).
03. Device and Usage Information: We collect information about your device and how you use our website, such as your IP address, browser type, operating system, browsing history, and clickstream data.
How We Use Your Information
We use your information for the following purposes:
- To fulfill your video editing orders and provide you with requested services.
- To communicate with you about your orders, account, and other relevant information.
- To improve our website and services.
- To personalize your experience on our website.
- To send you marketing and promotional materials (with your consent).
- To comply with legal obligations.
Data Sharing and Disclosure
We may share your information with third-party service providers who help us operate our website and provide our services, such as:
- Payment processors
- Cloud storage providers
- Customer support tools
- Marketing and analytics providers
We will only share your information with these third parties for the purposes described in this Privacy Policy. We will not sell or rent your information to anyone.
We may also disclose your information if required by law, such as in response to a court order or subpoena.
Your Choices
You have the following choices regarding your information:
- You can access and update your personal information by contacting us.
- You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email.
- You can request to delete your information by contacting us.
We will respond to your requests within a reasonable timeframe.
Cookies and Similar Technologies
We use cookies and similar technologies to track user activity on our website and to personalize your experience. You can control how cookies are used through your browser settings.
Children's Privacy
We do not knowingly collect or solicit personal information from children under the age of 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so we can delete it.
Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or online transmission is completely secure.
Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: [email protected]
- Phone: +94722178131
By using our website, you agree to the terms of this Privacy Policy.
